Damaged / Missing Parts Policy
All equipment must be inspected upon receipt, making note of any visible damage or missing pieces on the Bill of Lading. Premium Bike Lifts will not be liable for damages that occurred during shipment with the freight company if not noted on the Bill of Lading. Missing power units and / or motors must be reported at the time of delivery. Any missing parts, concealed damages, or incorrect equipment needs to be reported within three days of receipt.
CUSTOMERS ARE RESPONSIBLE FOR OFF LOADING AT THE TIME OF DELIVERY. There is no guaranteed time of delivery. In most cases, the trucking company will offer a 24 hour delivery notice call to ensure you are prepared for receipt of goods, (NOTE: This call will likely delay delivery by 1 day). All products not in stock at the time of the sale are considered as special orders and cannot be canceled, (NOTE: We will fill special orders as soon as possible).
Any payments and deposits for special orders or custom orders are non-refundable. If payment is tendered by credit card or check by phone / wire transfer / fax, purchaser / customer agrees to instruct their credit card or banking institution to honor payment to Premium Bike Lifts. Purchaser / customer further agrees to not initiate a credit card chargeback, or cancel check / check by phone / credit card / fax payment / wire transfer at any time once product has started manufacturing. In addition, purchaser / customer agrees that all sales are final once product has shipped.
ALL SALES ARE FINAL ONCE YOUR PRODUCT HAS GONE TO MANUFACTURING OR HAS BEEN SHIPPED. Orders cancelled after payment is processed but before manufacturing, will be charged a 15% cancellation fee of the total invoice. If a product is shipped and purchaser / customer refuses or returns a product then customer / purchaser will be responsible for shipping costs to and from plus a 15% restocking fee. If a product is returned because purchaser / customer is unsatisfied with a product or if a product is under warranty then customer / purchaser will be responsible for shipping costs to and from plus a 15% restocking fee for any returns / exchanges / refunds.
Any attempts at a charge back or legal action against Premium Bike Lifts voids the warranty on the product purchased regardless of the decisions made by all companies involved in the transaction and or the decision of the courts. Once warranty is voided, it cannot be reinstated. No other warranty is expressed or implied. Warranty is governed by the laws of the provinces of Canada. Premium Bike Lifts will not enter into any verbal agreements regarding changes to the stated warranty policy. Premium Bike Lifts reserve the right to change or amend any measurements, instructions, policies, and warranties, as stated in our manuals, or on the Premium Bike Lifts website, and any other printed or published materials, without notice to our customers prior to changes being made. Purchaser / customer has read and understands the whole of this document and all parts hereof.
Purchaser / customer further understands that this document and all parts thereof is governed in whole or in part by the law of the province of British Columbia. Any action at law, suit in equity, or any other judicial proceedings for the enforcement of this document or any provision thereof shall be instituted only in the courts of Vancouver, in the province of British Columbia. The covenants and conditions contained in this document shall apply to and bind the parties, purchasers, customers, heirs, legal representatives and assigns of the parties.
What information do we collect? We collect information from you when you come to our website through a third party. We use Google Analytics to gather general demographic information about everyone that visits the site. What do we use your information for? Any of the information we collect from you may be used in one of the following ways: to improve our website, to improve customer service, and to send periodic emails (only if you gave it to us by signing up for our newsletter).
Updated on September 01, 2017