Damaged / Missing Parts Policy
All equipment must be inspected upon receipt, making note of any visible damage or missing pieces on the Bill of Lading. Premium Bike Lifts will not be liable for damages that occurred during shipment with the freight company if not noted on the Bill of Lading. Missing power units and / or motors must be reported at the time of delivery. Any missing parts, concealed damages, or incorrect equipment needs to be reported within three days of receipt.
CUSTOMERS ARE RESPONSIBLE FOR OFF LOADING AT THE TIME OF DELIVERY. There is no guaranteed time of delivery. In most cases, the trucking company will offer a 24 hour delivery notice call to ensure you are prepared for receipt of goods, (NOTE: This call will likely delay delivery by 1 day). All products not in stock at the time of the sale are considered as special orders and cannot be canceled, (NOTE: We will fill special orders as soon as possible).
Any payments and deposits for special orders or custom orders are non-refundable. If payment is tendered by credit card or check by phone / wire transfer / fax, purchaser / customer agrees to instruct their credit card or banking institution to honor payment to Premium Bike Lifts. Purchaser / customer further agrees to not initiate a credit card chargeback, or cancel check / check by phone / credit card / fax payment / wire transfer at any time once product has started manufacturing. In addition, purchaser / customer agrees that all sales are final once product has shipped.
Product returns require the Seller’s prior written permission and issuance of a return material authorization number (RMA) before any product is returned and must be within 30 days of ship date. Contact the factory in your country for an RMA number. The factory will review your request. All approved returns must include the original invoice number, freight must be prepaid, and the return must be received less than 6 months after the original shipment date. Seller has the right to refuse to accept the return of any goods. Goods that are made to order, special orders, of obsolete design, or used goods will not be accepted for return. All return credits, if, as, and when issued, and except in the case of Seller’s shipping error, will be subject to Seller’s normal minimum return charge of 30% . Final acceptance of returned goods is subject to examination at the factory, including such examination as is required to determine the condition of goods. All returned goods remain the customer’s property and responsibility until such time (if any) as a credit memo has been issued. Seller will notify Buyer with reasonable promptness if a decision has been made not to issue credit. Any refund issued will be less freight any and all applicable freight charges. Any debit note amount that is deducted from payment without an accompanying Seller-issued credit note will be re-invoiced with a $50.00 surcharge for each debit note item, plus any applicable interest charges. In such cases it will then be Buyer’s responsibility to provide disposal instructions within five days, failing which returned product and materials will be scrapped.
Any attempts at a charge back or legal action against Premium Bike Lifts voids the warranty on the product purchased regardless of the decisions made by all companies involved in the transaction and or the decision of the courts. Once warranty is voided, it cannot be reinstated. No other warranty is expressed or implied. Warranty is governed by the laws of the provinces of Canada. Premium Bike Lifts will not enter into any verbal agreements regarding changes to the stated warranty policy. Premium Bike Lifts reserve the right to change or amend any measurements, instructions, policies, and warranties, as stated in our manuals, or on the Premium Bike Lifts website, and any other printed or published materials, without notice to our customers prior to changes being made. Purchaser / customer has read and understands the whole of this document and all parts hereof.
Purchaser / customer further understands that this document and all parts thereof is governed in whole or in part by the law of the province of British Columbia. Any action at law, suit in equity, or any other judicial proceedings for the enforcement of this document or any provision thereof shall be instituted only in the courts of Vancouver, in the province of British Columbia. The covenants and conditions contained in this document shall apply to and bind the parties, purchasers, customers, heirs, legal representatives and assigns of the parties.
What information do we collect? We collect information from you when you come to our website through a third party. We use Google Analytics to gather general demographic information about everyone that visits the site. What do we use your information for? Any of the information we collect from you may be used in one of the following ways: to improve our website, to improve customer service, and to send periodic emails (only if you gave it to us by signing up for our newsletter).
Updated on November 13, 2018